Rich Conversations Start Here
You've imported an Industry Kit or defined your own topics and used Auto-Discovery. You've probably worked with the Easy Editor Tool to quickly add some content to your conversation and now you're ready to make the conversation richer. The Advanced Editor provides the tools and features to transform your conversation.
First let's take a look at all of the features of the Advanced Editing Tool.
The Advanced Editing tool has two main areas of focus.
Topic View - much like in the Easy Edit tool, the Topic View panel provides quick access to all of the content within our conversation, organized by topic.
Advanced Editor View - provides the area in which we can enrich and augment our content with additional features available within the conversational experience. We'll explain each of those features below.
Other Response Tools - While the majority of the conversation content will be organized within the Topic Panel and the Advanced Editing Tool, there are a few additional types of responses that are edited via the menu above the tool-panes. These consist of Salutations, Low Confidence Responses and Out-of-Scope Responses. We'll cover each of these in detail below.
Topic View Panel
Topic view is for navigating your content structure, providing insight into all of the turns in dialogue. You'll use this tool both within the Easy Edit Tool and the Advanced Edit tool.
Topic View provides a tree-based viewing structure to see your content as it's broken out between different topics. These topics will include any topics that were loaded as part of an Industry Kit and any topics that you've added as custom areas of conversation.
In Advanced Edit a few additional features are available within the Topic View.
Using Topic View you can easily navigate all the content within your conversation organized by Topic. Clicking a + will expand the topic and all the content within it. Selecting a subtopic will allow you to edit that content within the Advanced Editor Tool.
You can additionally, add a new subtopic by clicking on the (+) Add button at the bottom of a Topic list.
The vertical ellipses (⋮) provides access to Delete and the Easy Edit tool.
You can add a new Topic by clicking the Add Topic button. You can have up to 20 custom topics.
Advanced Editor View
The Advanced Editor View provides you with a deeper toolset to enrich your dialogue. Here you can continue to edit content as you've done in the Easy Edit Tool. For example, you can change the contents of a response, add alternative questions and even change the Tag. But you can do much more here.
First, there are two views which are accessible here:
You can toggle between a column view and a grid view. You can additionally limit your viewable fields by selecting them from the "view" drop-down. * Denotes required fields, which are important for how your conversation will operate.
Column View looks like this:
If you're comfortable with grid-based data processors this might work well for you. You can scroll to the right to see hidden fields. All of the same fields are visible in both layout styles.
Grid View looks like this:
The Grid View pulls all content into one visible panel. You may end up scrolling vertically, dependending on the length of your content.
We'll use the Grid View to explore the content within the Advanced Editor. For brevity, however we'll not repeat the explanations for the fields present in the Easy Editor, they operate the same, however there is no ability to load content from the Auto-Discovery service in the Advanced Editor as we're focused on enriching our content or creating it from scratch. If you'd like to review the Tag, Question/Statement, Alt Question/Statement and Answer/Response elements you can do so in Easy Edit Tool.
The new fields available within the Advanced Editor give us the ability to enrich and add to our content. They are as follows, with notes on usage.
Follow Up Prompt - This feature allows you to deliver a unique follow-up to every delivered response. You can use this to help the user explore different topics similar to the one they've just engaged with, or you could make them more playful and fun, helping users find a 'path' to different part of our conversational experience. The prompt is the bit of text "You might also be interested in" or "If you thought [product type] was interesting, perhaps you should try:". These prompts are followed with Quick Picks.
Quick Picks - Quick Picks are how we take the Tag Name for a particular dialogue entry and make it accessible from other parts of the conversation. So, say you have a response to the question "what is a cat". Your response is "A cat is carnivorous mammal and is the only domesticated species in the family Felidae." You might want follow up with "You might like to know these things about cats:" and then you would include quick picks, for example [Cat's Don't Care] would be a Quick Pick to the response for "Does my cat care if I exist?". Quick Picks are powerful links between similar or disparate types of content throughout a conversation.
Add a Quick Pick by clicking the (+) and then selecting another Tag from the dropdown. Remember you can only link to existing content, so if you're trying to link to content you've not created yet, you'll need to create it first.
Disclaimers - Sometimes when a response requires a little backing, a legal disclaimer might fit the bill. You can easily include a disclaimer within your response. Disclaimers are included directly on the conversation 'chat bubble' with the first line of the disclaimer showing and the remainder hidden. A down arrow button allows the user to expand the disclaimer.
Multimedia - Currently (June 2019) videos are the only Multimedia supported. Videos can be included from YouTube by pasting in the direct link to the file without any of the other URL parameters. The easiest way to get this link is to visit the video page and select "share" then copy the link to the file. You can also provide a name for your file.
Additional Features coming soon.